About Us

Integrity and Honesty
in Business

FRM Associates reflects our values and reinforces our commitment to the highest standards of integrity and honesty in debt recovery.

Who We Are

FRM Associates Sdn. Bhd. is a Malaysian debt recovery and credit management company providing ethical, compliant, and results-oriented recovery solutions. Headquartered in Wangsa Maju, Kuala Lumpur, we support clients across Malaysia through structured collection operations and professional recovery strategies.

We serve financial institutions, corporations, cooperatives, property management entities, educational institutions, and businesses seeking efficient and responsible recovery services. Our approach combines operational discipline, clear communication, and a strong commitment to preserving long-term customer relationships and client reputation.

Confidentiality and data protection are fundamental to our operations. All information entrusted to FRM Associates is handled with strict confidentiality and in accordance with the Personal Data Protection Act (PDPA) 2010, reflecting our commitment to professionalism, integrity, and responsible business practices.

PDPA Compliant

Secure Data handling

Nationwide Coverage

Across Malaysia

Ethical Recovery

Professional Approach

Corporate Information

Company

FRM Associates Sdn Bhd

Registration No: 1348191-V

Incorporated: 25 October 2019

Bumiputera Status: 100% Bumiputera

Registered Office

Suite 15-2, D'Wangsa,

Jalan Wangsa Delima 10,

Wangsa Maju, 53300 Kuala Lumpur

Mission

“Empowering communities to become debt-free through ethical, transparent recovery and compliance solutions — driven by practical technology and strategic collaboration.”

Vision

“To be the national leader in ethical debt recovery and compliance, building long-term trust through strong governance and practical innovation.”

Mission

“Empowering communities to become debt-free through ethical, transparent recovery and compliance solutions — driven by practical technology and strategic collaboration.”

Vision

“To be the national leader in ethical debt recovery and compliance, building long-term trust through strong governance and practical innovation.”

Leadership Profile

Strategic leadership driving ethical, compliant, and results-oriented recovery solutions.

Aiman Saufi Bin Yaakop

(Managing Director)

Mr. Aiman is an accomplished business leader with more than 10 years of experience across business development, operational management, and the debt recovery industry. At FRM Associates, he provides strategic leadership in strengthening the company’s systems, recovery processes, and operational performance to ensure consistent results and long-term client confidence.

He has successfully overseen debt recovery portfolios for more than 40 Joint Management Bodies (JMBs) and Management Corporations (MCs) throughout the Klang Valley, while also working with corporate organizations, cooperatives, educational institutions, and consumer financing-related entities. His focus is on delivering ethical, efficient, and results-driven recovery solutions that support sustainable business growth and strong client partnerships.

10+ Years Experience

40+ JMB & MC Portfolios Managed

Ethical & Results-Driven Recovery

Staff and Training

A team of 20 skilled professionals, each with several years of experience in debt recovery — fluent in English, Bahasa Malaysia and various local dialects.

Minimum one week of training before any team member handles debtors — covering company background, job roles and best practices.
Compliance grounding in the BAFIA Act 1989 (Section 97), Companies Act 1965 (Sections 132 & 132A) and Bank Negara Malaysia's Debt Fair Practice guidelines (September 2007).
Communication skills development — listening skills, telephone etiquette, collection techniques, addressing debtors' needs and complaint handling.
Close supervision — a designated superior monitors staff attitude and approach to maintain our service standard.

Compliance & Data Security

Our operations comply with the frameworks that govern ethical recovery in Malaysia, backed by strict physical and digital safeguards.

FDCPA — Fair Debt Collection Practice Act

AMLA 2001

PDPA 2010

IFSA 2013

AKPK

Malaysian Consumer Trade & Practice

Managing Data

Backup tapes are encrypted and password protected. Expired accounts are purged on schedule.

Employees

Security awareness programmes, criminal background checks, and USB / CD-ROM / external storage devices blocked.

Facility Security

Our data and operational facility is video recorded, with cameras placed strategically throughout the premises.

Back-up Contingency

In the instance of a disaster, Falah Recovery maintains a hot site that restores all systems within hours so operations continue.

Managing Data

Backup tapes are encrypted and password protected. Expired accounts are purged on schedule.

Employees

Security awareness programmes, criminal background checks, and USB / CD-ROM / external storage devices blocked.

Facility Security

Our data and operational facility is video recorded, with cameras placed strategically throughout the premises.

Back-up Contingency

In the instance of a disaster, FRM Associates maintains a hot site that restores all systems within hours so operations continue.

Our Credentials

Registered, certified and recognised — documentation available upon request.

Suruhanjaya Syarikat Malaysia (SSM)

Certificate of Incorporation under the Companies Act 2016, dated 25 October 2019 (Reg. No. 201901038861 / 1348191-V), with certified notice of the company's change of name to Falah Recovery Sdn Bhd in July 2024.

Kementerian Kewangan Malaysia (MOF)

Registered with the Ministry of Finance (Sijil No. K10056454373922003), valid 06/08/2024 – 05/08/2027, covering supply/service codes 221104, 221105 (Pemungut Hutang / Penghantar Notis) and 221110.

Professional Islamic Debt Collection Certification

Key personnel are HRD-certified through the Professional Debt Collection Training by Stampede Solution and Masryef Academy (January 2025).